News and Tips

Adware and Popup ads in Google Chrome

If you are browsing the internet with Google Chrome and you run into the issue of random browser windows popping up with some advertisement, your first thought is probably “Great…my computer has a virus!” While it could be some form of malware that causing the advertisements, it could be something as simple and minor as a browser extension that secretly got installed.

So, before you run extensive virus scans or send off your computer to have it looked at by a computer technician. Try these quick steps to see what extensions you have installed first and since Google Chrome likes to hide away the extensions menu, I’ll walk you through it so you’ll know how to get there.

Getting to Google Chrome’s Extension Menu

  1. On the top-right corner of Chrome you should see three dots that take you to the main menu.

    Click to open the menu and then click on settings.
  2. Click on the settings button that’s now located on the left hand side of the screen.

    You don’t have double vision, there’s another Settings menu
  3. Click on extensions to bring up the extensions display list.

    Three steps just to get to the extensions menu? There must be an easier way.
  4. By default, Google Chrome will already have their own three office extensions installed: Docs, Sheets, and Slides. (These are the equivalent of Microsoft’s Office applications Word, Excel, and PowerPoint.)

    Docs, Sheets, and Slides are Google’s default extensions
  5. To remove the unwanted or mystery extensions, just click remove, remove again to confirm, and that’s it! The extension will be removed.

If you find that there are no other extensions then the one’s mentioned above or after removing the mystery extensions, you’re still getting advertisements popping up, then it’s time to look at a possible virus issue. If you’re currently using Microsoft Windows 10 I recommend using their built-in virus scanner Windows Defender.

If you have any questions or require additional help, feel free to contact us.